Transform User Experience at Every Digital Touchpoint
End User Monitoring is a critical aspect of modern IT operations, offering valuable insights to optimize performance and enhance the user experience for those interacting with applications, services, and websites. Why is this important? With the rise of remote and hybrid workforce models, organizations are now dealing with a distributed workforce. At the same time, organizations are becoming increasingly reliant on digital experiences. As a result of these developments, assuring a seamless digital experience has evolved into a more complex challenge. Understanding how users perceive and interact with these services has become a top priority as it directly impacts employee productivity and team efficiency. ThousandEyes provides critical insights into the digital experience of employees who rely on corporate applications, network services, and collaboration tools irrespective of their location or workforce model. By monitoring and optimizing the performance of these services, organizations can ensure seamless workflows and avoid disruptions that could impact productivity.
Obtain Real-time User Insights
Analyze employee interactions with applications, networks, and devices for quicker identification and resolution of performance issues.
- Real User Monitoring (RUM): Provides detailed in-browser and network performance metrics whenever a user visits a website within the defined monitored domain set for more targeted troubleshooting.
- On-demand and Scheduled Synthetic Testing: Emulates user behavior from end users’ devices irrespective of where they are located to proactively test and identify issues before employees experience disruptions.
Continuously Monitor Availability of Collaboration Applications
Track key metrics across collaboration applications such as Zoom, Webex by Cisco, and Microsoft Teams to quickly troubleshoot disruptions and minimize employee downtime.
- Dynamic Testing: Monitor the network performance of collaboration applications through automatic tests from every user and every session to the active infrastructure components selected by the collaboration apps.
- Monitor Webex Calling: Provides end-to-end visibility into the entire call experience from the user’s device through the network to the Webex’ cloud infrastructure, enabling proactive detection of issues and optimal call quality for consistent communication.
Track the Performance of Critical Business Applications
Proactively assure high-performance experiences across business-critical applications, enabling employees to access them with minimal delay or errors.
- Wireless Network Visibility: Provides visibility into wireless information by surfacing metrics such as signal quality, link speed, and more, allowing IT teams to detect and resolve performance issues or delays affecting access to business applications.
- Visualize and Score SaaS Experience: Measure user experience for applications and web service sessions through real-time experience scores.
The Total Economic Impact™ Of Cisco ThousandEyes End User Monitoring
Featured Blog Posts
Prioritizing End User Experience at Scale at IG Group
Ensuring Operational Efficiency and Employee Connectivity During COVID-19 at Philips
Why ThousandEyes?
Improve
Improve employee productivity by optimizing work experience with real-time user insights.
Enhance
Enhance collaboration and team efficiency by quickly identifying and resolving network issues with collaboration applications.
Reduce
Reduce downtime and facilitate faster issue resolution by continuously monitoring the performance of critical business applications.
Elevate your employee experience with ThousandEyes.