Meeting Evolving Customer and Workforce Expectations
Companies face immense pressure to deliver smooth, dependable, and intuitive customer experiences, especially in service and support scenarios like call centers. So, to keep and retain customers, businesses increasingly differentiate themselves based on the quality of their interactions.
The quality of customer experiences is closely tied to how well employees are supported. In the office, creating a productive environment and workspace is crucial for fostering effective team communication and teamwork. As employees return to in-person work, they expect seamless and effective collaboration software. Slow or unreliable systems—whether for video conferencing, file sharing, whiteboarding, note-taking, or team chat—can severely disrupt workflow and frustrate team members. Therefore, businesses must ensure their collaboration features operate smoothly to maintain high productivity and employee satisfaction.
Outside the office, companies attract and retain top talent by offering flexibility and expanding their hiring pool, allowing them to tap into a diverse range of skills and expertise. Remote teams, however, are often geographically dispersed or traveling and need robust support with real-time collaboration to remain productive. All this means businesses must prioritize reliable online collaboration tools capable of handling public Wi-Fi access, global traffic routes, and regional outages. This enables seamless communication and efficiency, enabling employees to work effectively from any location.
Elevating Collaboration With Proactive Assurance
ThousandEyes goes beyond traditional monitoring and reactive troubleshooting by adopting a proactive approach. Leveraging AI to analyze billions of data points each day across the globe, ThousandEyes identifies potential issues and empowers IT teams to embrace automation to address performance problems before they impact users. This means proactively solving performance issues, providing an uncompromised customer experience, and maintaining high productivity both in-office and during remote work.
Understand collaboration experience from end to end
- Visualize the entire network path, including ISPs, cloud providers, and internal networks, to pinpoint where performance issues are occurring.
- Continuously monitor key performance metrics such as latency, packet loss, jitter, and application response times to ensure a smooth user experience
- Conduct synthetic tests to emulate user interactions with collaboration applications, providing insights into potential performance issues before they affect real users
- Webex by Cisco customers can take advantage of bi-directional visibility between user locations and Webex conferencing services
Assure in-office performance of collaboration platforms
- Monitor Cisco RoomOS call quality and network paths with ThousandEyes insights in Webex Control Hub
- Deploy agents on office routers to gain granular insights into network and application performance on prem.
- Track the performance of devices and endpoints used for collaboration to ensure they are functioning optimally.
- Create customizable dashboards to visualize performance data and track key metrics over time, helping to identify trends and areas for improvement.
- Perform dynamic testing of distributed media endpoints in real time to locate issues quickly for each user’s session without additional configuration.
Optimize audio, video, and screen-sharing experience for on-the-go workers
- Deploy agents on employees' endpoint devices to see last-mile connectivity, including Wi-Fi and device metrics that disrupt quality.
- Quickly identify the root cause of performance issues with insights that enable faster resolution and minimize downtime.
- Isolate remote environment issues including AP signal strength, bandwidth, and errors.
Energy Queensland Powers Millions With ThousandEyes
Why ThousandEyes?
Optimize
Optimize your network with insights that proactively elevate in-office team collaboration
Enhance
Enhance job satisfaction and loyalty through high-quality experiences for employees
Streamline
Streamline seamless, high-quality digital interactions to stand out and boost customer satisfaction and loyalty
Assuring Seamless Collaboration Experiences
Collaboration fuels innovation and business success, but the technology powering the experience relies on robust digital infrastructure. Read this eBook to learn how you can optimize your business-critical collaboration platforms to help deliver seamless collaboration experiences for every user, every time.
Assuring Collaboration Experiences
This solution brief examines how organizations enable a productive and reliably connected workforce, providing seamless customer experiences across various channels.
Featured Blog Posts
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Collaboration Insight at Scale With ThousandEyes for Cisco RoomOS
Don't wait for issues to disrupt your operations—proactively assure optimal collaboration for customers and employees with ThousandEyes.