Alex Henthorn-Iwane

Gartner recently published its Market Guide for Digital Experience Monitoring (DEM) in September 2019 (Note: Gartner subscription required). Gartner is well known for its Magic Quadrant 4-quadrant vendor matrix that highlights vendor positioning for a wide range of product…

At ThousandEyes, we talk about the importance of adopting a readiness lifecycle when dealing with cloud and Internet adoption. This is especially true of SD-WAN deployments, because the goal of SD-WAN is to achieve better cloud application performance and cost savings, …

On September 6th starting at 10:40 am Pacific time, ThousandEyes detected a major disruption of user access to Wikipedia sites from around the world that lasted nine hours. Wikipedia’s German Twitter account shared that the site was “being paralyzed by a massive and very…

If you haven’t considered how risky it is to rely on the Internet to carry your mission-critical customer and employee digital experiences, then the month of June 2019 alone can serve as a great learning opportunity, with three distinct and far-reaching examples of just…

Pretty much everyone in business today knows that websites and related digital channels like mobile apps and service APIs are mission critical. It's also dead obvious that strong web performance is foundational to delivering the seamless digital experiences that produce…

You might have heard about a topic that’s gaining some attention in industry discussions (such as in the recent ZDnet.com article), about an event that could potentially cause significant disruptions across the Internet - the so-called “768k Day”. This day is the point …

It is not a stretch to say that if you don’t understand the Internet, then you can’t really understand digital experience delivery today. In other words, depth of understanding of the Internet is essential and critical to sound Digital Experience Monitoring. As the routing…

In a previous post, we explored what AIOps is and more importantly, what the point of AIOps is. Namely, that AIOps really is about delivering insight into digital experience and why digital experience is breaking. In this post, we’ll explore the data visibility gaps AIOps…

In a word, experience. Allow me to explain. AIOps is a hot, new buzzword that encapsulates the hopes and fears of all the years of underperforming IT monitoring and seeks to deliver a better answer. There’s a lot of understandable skepticism when invoking “AI” in any definition…