Product News
Connected Devices: Extending Service Provider Visibility Into the Last-mile Network

Customer Stories

A "Hybrid Work Hero" Recognized at Cisco Live Amsterdam

By Kate Speights
| February 12, 2024 | 3 min read

Summary

The innovative approach of the Scottish Courts and Tribunals Service team towards hybrid work was celebrated at Cisco Live Amsterdam 2024. Their successful implementation of virtual hearings to ensure justice was served, with the help of ThousandEyes.


Justice waits for no one, nor a worldwide pandemic—so when the Scottish Courts and Tribunals Service (SCTS) needed to conduct hearings and legal proceedings virtually, it adopted a distributed networking environment. SCTS looked to ThousandEyes to gain crucial data and visibility to deliver a strong digital experience with a sharp eye on resiliency. 

This past week at Cisco Live Amsterdam, Stevie Doogan, Unified Communication Consultant at the Scottish Courts and Tribunals Service (SCTS), was honored with the Cisco Global Advocate Award for “Hybrid Work Hero.” 

ThousandEyes would like to extend our sincere congratulations to Stevie on this achievement. 

Stevie-doogan-scts-hybrid-work-award.jpg
Figure 1. Stevie Doogan (center) holding the “Hybrid Work Hero” surrounded by Agostino Santoni, Vice President of Cisco Southern Europe; Nieves Navarro, Vice President, EMEA Marketing; and Britney Bartlett, VP, Global Field Marketing (from left to right). 

The Cisco Global Advocate Awards celebrates Cisco's passionate and innovative customer advocates who go above and beyond in demonstrating thought leadership and supporting Cisco through success stories, speaking engagements, product reviews, and more.

Doogan selflessly states, “I’m delighted to have been selected as it’s also recognition for the innovative work carried out by the wider SCTS team.” 

The SCTS team’s winning hybrid work strategy successfully addressed critical monitoring gaps to enable remote work and virtual hearings during the onset of the pandemic, supporting a wide range of end users. This transformation included clerical staff to high court judges and non-employees, such as defendants, lawyers, and the members of the Scottish public serving on its juries.


Want to learn more about their story? Read the full case study. Or, discover more about the Cisco Global Advocacy program here.

related blogs

Blog Thumbnail: Celebrating the “Customer Advocate of the Year” at Cisco Live 2024
Customer Stories
Celebrating the “Customer Advocate of the Year” at Cisco Live 2024
Room & Board's Senior Network Engineer, Mark Rodrigue, earns Americas Customer Advocate of the Year at Cisco Live 2024.
By Kate Speights | June 5, 2024 | 3 min read
Blog Thumbnail: Admiral Assures Its Digital Platform With ThousandEyes
Customer Stories
Admiral Assures Its Digital Platform With ThousandEyes
U.K.-based Admiral enhances its digital services and network stability with ThousandEyes to meet the needs of its digitally orientated customers.
By Kate Speights | April 30, 2024 | 4 min read
Blog Thumbnail: Assuring Digital Experience in Retail
Customer Stories
Assuring Digital Experience in Retail
Room & Board and a licensed sports merchandiser highlight the importance of digital experiences for attracting and retaining customers.
By Kate Speights | April 26, 2024 | 5 min read