Endpoint Agent runs on your Windows or Mac laptop or desktop to help your IT team improve your web application and Internet experience. Endpoint Agent will periodically report performance data back to your IT team.
Endpoint Agent collects data about web browsing performance and network connectivity. Data is only collected for web domains (e.g., salesforce.com) and networks (e.g., your office wireless) that your IT team has explicitly defined. This means that they will not be aware of other sites you are visiting — only what the performance is for business-critical sites they've explicitly chosen to monitor.
When you browse to a website that's being monitored, Endpoint Agent will record the following information:
- Device metadata, including device name and OS version
- Web page metadata, including the page title and page object names
- Local network connectivity, including wired or wireless network name and performance
- Network path to the web server, including gateways, VPNs and proxies
Endpoint Agent never collects web page text, images, passwords, cookies, or any other content in or associated with the page. Endpoint Agent does not collect any data for domains or networks outside of the list defined by your IT team.
You can choose to monitor any website you are attempting to visit by using the 'ThousandEyes Endpoint Agent' button, which is part of the browser plugin component of the Endpoint Agent and should be present in your Chrome or Internet Explorer browser bar.
When you're on the website where you're encountering performance issues, simply click the button to begin recording performance metrics and reload the webpage using the refresh button.
Performance data will then be collected until you click the button again, after which you should see a brief report of what was collected, and the information will become available to your IT team, typically within a minute.