Webinar Overview
Your contact center is the face of your business to your customers who need support. In those moments that matter, you must assure that your contact center agents can provide the best customer experiences, whether they are working in an office or from home.
Gain powerful visibility of the digital experiences of contact center agents and the cloud-hosted applications they rely on.
In this webinar, you’ll see live demos of how ThousandEyes helps companies assure the quality of their contact centers:
- Monitor remote contact center agents’ device connectivity, and pinpoint root causes of problems immediately
- Gain visibility of key contact center applications like call queues, chat capabilities, and video conferencing
- Proactively troubleshoot office or headquarters network performance with end-to-end visibility
