How To Operationalize ThousandEyes and Webex Into Your Escalation Workflows

Webinar Overview

While many employees are coming back to the office, many of them still work under a hybrid model. But, regardless of where they’re connecting from, they expect a seamless collaboration experience and want to be proactively notified if there are service disruptions.

However, solving an issue may take hours—or even days—from when an alert is triggered all the way until the problem is resolved. To help fix issues more efficiently and keep team members in the loop, organizations need an established workflow via IT management tools with a set of rules, performance alerts, notifications via webhooks, and APIs to communicate to staff, users, and third-party service providers.

In this webinar, you’ll see how ThousandEyes works with Webex and how to minimize time to resolution. You’ll learn how to:

• Determine optimal performance thresholds and leverage the ThousandEyes API to notify your escalation flow via IT management tools 
• Identify the problem domain, whether a home environment, the office, or anywhere in between
• Operationalize ThousandEyes with Webex for proactive troubleshooting with end-user notification and third-party service escalation using Webex Connect

Plus, you’ll see a live demo of a user journey while experiencing issues, addressing the problem while notifying all parties involved using Webex and ThousandEyes.