Microsoft Teams Data Integration

Innovation Overview

The new integration of Microsoft Teams Call Quality Dashboard (CQD) data allows ThousandEyes to pull Teams call quality data, streamlining the troubleshooting process and enriching the user experience by providing comprehensive insights into Microsoft Teams meetings.

Feature Highlights:

• Automated Data Correlation: Effortlessly align Microsoft Teams CQD data with our dynamic tests, allowing users to swiftly identify and diagnose issues impacting Microsoft Teams meetings.

• Comprehensive User Insights: Deliver detailed breakdowns of each user’s transmitted and received voice, video, and screen-sharing experiences, facilitating a clear understanding of the problem’s scope and impact.

• Seamless Integration: Deploy the Microsoft Teams CQD data integration with just a few clicks, enabling immediate access to enhanced troubleshooting capabilities within ThousandEyes.

Customer Benefits:

• Simplified Troubleshooting: By automatically correlating Microsoft Teams CQD data with ThousandEyes dynamic tests, users can bypass the previously complex and time-consuming manual correlation process.

• Improved User Experience: With streamlined troubleshooting processes, the integration facilitates swift resolution of network-related issues. This enhances the overall end-user experience during Microsoft Teams meetings by reducing the mean time to identify (MTTI) and mean time to resolve (MTTR), helping ensure a better digital experience with Microsoft Teams.

• Identifying the Trends: IT teams can use the CQD data to understand the call degradation impacts to single user or multiple users in the call.

Here is a quick demo of how to set up the integration: 

1. From the Integration page, select “New Integration.” 

2. Choose “Microsoft Cloud Services” integration.

3. Prepare a user account with the required permissions.

4. Use this user account to “Authorize” reading the data from Microsoft Teams.

5. Save the integration and wait until the status updates to “Connected.”

6. Create a dynamic test for Microsoft Teams and assign it to your users.

7. When a user joins a Teams call, the dynamic test will run and collect the network metrics to the media server.

8. Under Agent View, you can view the dynamic test metrics.

9. Under the Meeting segment, you will see call quality data for the same meeting.

10. View the meeting details, including all meeting participants’ performance.