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Troubleshooting Tips & Outages at Zoom, Spotify & More

On April 16, Zoom, Spotify, and SAP Concur all experienced service disruptions. Find out what happened and explore the key troubleshooting best practices that these incidents highlight.

By Mike Hicks | April 25, 2025 | 19 min read

The Internet Report

Why Even 1% Packet Loss Can Impact User Experiences

Even 1% packet loss can have significant impacts on customer experience. Explore what the research reveals and best practices for NetOps teams.

By Mike Hicks | April 11, 2025 | 6 min read

The Internet Report

Understanding Service Disruptions at X, Workday & Mastercard

Explore recent service disruptions at X, Workday, and Mastercard, uncovering key insights on digital triage, resilience, and incident response.

By Mike Hicks | March 21, 2025 | 15 min read

The Internet Report

Unpacking the Slack Outage & Other Backend Issues

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore best practices for quickly and accurately diagnosing backend problems.

By Mike Hicks | March 7, 2025 | 15 min read

The Internet Report

Configuration Mishaps Strike Again: Asana Outages & More News

Configuration mishaps played a role in many outages last year, and we’ve continued to see incidents like these in 2025. Unpack recent disruptions impacting Asana and others, and explore ways ITOps teams can guard against similar issues.

By Mike Hicks | February 28, 2025 | 16 min read

The Internet Report

The Show Must Go On: ITOps Lessons From the Events Industry

Explore what it takes to deliver successful digital experiences at major events like concerts and conferences—and key takeaways ITOps teams at enterprise companies can apply to their own events and day-to-day operations.

By Mike Hicks | January 31, 2025 | 17 min read

The Internet Report

Configuration Change Trouble & Other 2024 Outage Trends

Configuration changes were behind many 2024 outages. Explore this and other recent outage trends—and how ITOps teams should plan accordingly in 2025.

By Mike Hicks | January 17, 2025 | 16 min read

The Internet Report

2024 Outage Trends Solidify; Plus OpenAI & Meta Outages

With close to a year of data available, the topline outage trends for 2024 are coming into focus. Hear what the numbers are showing and also unpack recent OpenAI and Meta outages.

By Mike Hicks | December 20, 2024 | 16 min read

The Internet Report

DigitalOcean, Reddit Outages & Worldline’s IT "Perturbations"

A representative sample of the outage landscape in 2024.

By Mike Hicks | December 13, 2024 | 16 min read

Internet and Cloud Intelligence Blog

Boost Your BGP Ops With ThousandEyes' BGP Updates

ThousandEyes' BGP Updates offers real-time insights, enabling operators to verify routing changes, diagnose issues, and optimize network performance.

Zoom Outage Analysis: April 16, 2025

On April 16, Zoom experienced an outage that impacted users globally. See how the outage unfolded in this analysis—more updates will be added as we have them.

Why Even 1% Packet Loss Can Impact User Experiences

Even 1% packet loss can have significant impacts on customer experience. Explore what the research reveals and best practices for NetOps teams.

The Factors Determining LEO Internet Performance

Dive into how LEO Internet through Starlink works, which factors determine the download speed and latency of an individual connection, and more.

Boost Your BGP Ops With ThousandEyes' BGP Updates

ThousandEyes' BGP Updates offers real-time insights, enabling operators to verify routing changes, diagnose issues, and optimize network performance.

Zoom Outage Analysis: April 16, 2025

On April 16, Zoom experienced an outage that impacted users globally. See how the outage unfolded in this analysis—more updates will be added as we have them.

Why Even 1% Packet Loss Can Impact User Experiences

Even 1% packet loss can have significant impacts on customer experience. Explore what the research reveals and best practices for NetOps teams.

The Factors Determining LEO Internet Performance

Dive into how LEO Internet through Starlink works, which factors determine the download speed and latency of an individual connection, and more.

Boost Your BGP Ops With ThousandEyes' BGP Updates

ThousandEyes' BGP Updates offers real-time insights, enabling operators to verify routing changes, diagnose issues, and optimize network performance.

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