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Understanding Service Disruptions at X, Workday & Mastercard

Explore recent service disruptions at X, Workday, and Mastercard, uncovering key insights on digital triage, resilience, and incident response.

By Mike Hicks | March 21, 2025 | 15 min read

The Internet Report

Unpacking the Slack Outage & Other Backend Issues

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore best practices for quickly and accurately diagnosing backend problems.

By Mike Hicks | March 7, 2025 | 15 min read

The Internet Report

Configuration Mishaps Strike Again: Asana Outages & More News

Configuration mishaps played a role in many outages last year, and we’ve continued to see incidents like these in 2025. Unpack recent disruptions impacting Asana and others, and explore ways ITOps teams can guard against similar issues.

By Mike Hicks | February 28, 2025 | 16 min read

The Internet Report

The Show Must Go On: ITOps Lessons From the Events Industry

Explore what it takes to deliver successful digital experiences at major events like concerts and conferences—and key takeaways ITOps teams at enterprise companies can apply to their own events and day-to-day operations.

By Mike Hicks | January 31, 2025 | 17 min read

The Internet Report

Configuration Change Trouble & Other 2024 Outage Trends

Configuration changes were behind many 2024 outages. Explore this and other recent outage trends—and how ITOps teams should plan accordingly in 2025.

By Mike Hicks | January 17, 2025 | 16 min read

The Internet Report

2024 Outage Trends Solidify; Plus OpenAI & Meta Outages

With close to a year of data available, the topline outage trends for 2024 are coming into focus. Hear what the numbers are showing and also unpack recent OpenAI and Meta outages.

By Mike Hicks | December 20, 2024 | 16 min read

The Internet Report

DigitalOcean, Reddit Outages & Worldline’s IT "Perturbations"

A representative sample of the outage landscape in 2024.

By Mike Hicks | December 13, 2024 | 16 min read

The Internet Report

Talking Proactive Optimization, ChatGPT Issues & More

Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Tune in for more on this and recent disruptions at OpenAI’s ChatGPT, Grammarly, Bluesky, and others.

By Mike Hicks | November 27, 2024 | 23 min read

The Internet Report

DORA & ITOps Best Practices; Plus BMO, Google Outages

Here’s what every ITOps team should know about the EU’s Digital Operational Resilience Act (DORA), plus insights on recent incidents and Internet outage trends.

By Mike Hicks | November 8, 2024 | 17 min read

Internet and Cloud Intelligence Blog

DORA Calls for Tighter Monitoring of ICT Partners for Digital Ecosystem Operational Resilience

DORA mandates financial entities in the European Union to enhance digital resilience and monitor ICT third-party providers, mitigating systemic risks.

ThousandEyes Connected Devices: Extending Service Provider Visibility Into the Last-mile Network

At Mobile World Congress (MWC), ThousandEyes is announcing ThousandEyes Connected Devices, elevating service provider performance with enhanced visibility into the subscriber experience.

Configuration Mishaps Strike Again: Asana Outages & More News

Configuration mishaps played a role in many outages last year, and we’ve continued to see incidents like these in 2025. Unpack recent disruptions impacting Asana and others, and explore ways ITOps teams can guard against similar issues.

Traffic Insights: Changing the Game for NetOps

ThousandEyes is giving customers access to a private preview of Traffic Insights, an innovation that helps network teams understand network behavior and its impacts on end-user experience.

DORA Calls for Tighter Monitoring of ICT Partners for Digital Ecosystem Operational Resilience

DORA mandates financial entities in the European Union to enhance digital resilience and monitor ICT third-party providers, mitigating systemic risks.

ThousandEyes Connected Devices: Extending Service Provider Visibility Into the Last-mile Network

At Mobile World Congress (MWC), ThousandEyes is announcing ThousandEyes Connected Devices, elevating service provider performance with enhanced visibility into the subscriber experience.

Configuration Mishaps Strike Again: Asana Outages & More News

Configuration mishaps played a role in many outages last year, and we’ve continued to see incidents like these in 2025. Unpack recent disruptions impacting Asana and others, and explore ways ITOps teams can guard against similar issues.

Traffic Insights: Changing the Game for NetOps

ThousandEyes is giving customers access to a private preview of Traffic Insights, an innovation that helps network teams understand network behavior and its impacts on end-user experience.

DORA Calls for Tighter Monitoring of ICT Partners for Digital Ecosystem Operational Resilience

DORA mandates financial entities in the European Union to enhance digital resilience and monitor ICT third-party providers, mitigating systemic risks.

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