Advanced Testing and Performance Monitoring
The ThousandEyes Device Agent gives Internet service providers (ISPs) valuable insights into the quality of their customers’ experience across various platforms, helping them to identify issues related to external services or last-mile connectivity. The Device Agent is an ultra-lightweight software solution that can be deployed on various customer-premises equipment, including home routers.
With its continuous latency testing, the Device Agent can detect performance bottlenecks and can actively monitor for disconnections in the network. It also performs periodic speed tests, including TCP and UDP tests, which can be customized to meet the specific needs of each ISP.
Gain Visibility Across the Last Mile and Beyond
The Device Agent enables ISPs to monitor the full breadth of the network, from the last mile of their infrastructure to inside customers’ home environments, helping ISPs quickly identify whether problems stem from internal issues or external network factors.
Monitor Customer Experience Proactively, and Intelligently
The Device Agent is able to adapt its testing schedule according to customers’ typical Internet usage to avoid interfering with the end users’ experience—intelligently performing tests during low-usage periods, such as overnight or when the network is idle. This flexible approach helps ISPs continuously and proactively monitor network performance, without impacting user experience.
Configure and Trigger Tests Remotely
The Device Agent can be configured remotely so ISPs can adjust test parameters without physically accessing their customers’ devices. On-demand testing can be triggered by ISPs for real-time diagnostics and troubleshooting, and ISPs can also implement more aggressive testing schedules during the critical days following a customer’s service initiation.
Visualize Performance and Integrate for Deeper Insights
All data collected by the Device Agent is processed by the ThousandEyes platform and is available through the Data Views and Agent View interfaces, where care agents can access both real-time and historical performance data. The data can also be accessed through an API, allowing ISPs to integrate it with third-party platforms like Splunk and correlate performance data with other metrics.
Lightweight, Efficient Software.
Seamless Deployment.
The Device Agent runs efficiently with a minimal footprint and can be embedded in a wide range of customer-premises equipment, mesh Wi-Fi solutions, and other consumer networking devices. With 60+ device integrations already available, ISPs can deploy the Device Agent quickly. And because the Device Agent supports OpenWRT, OpenSync, Qualcomm's QSDK, RDK-B, PRPL, and other networking frameworks, it can be set up and deployed with ease.
Maintain network performance and deliver the Internet speeds customers expect.