A Guide to Exceptional Webex, Zoom, and Microsoft Teams Experiences
Collaboration applications, such as Webex® by Cisco, Microsoft Teams, and Zoom, have redefined how we work and transformed how employees communicate. These apps are now crucial to business success, especially in today's marketplace, where effective use of collaboration platforms is a must when interacting with customers in everything from consulting to sales to customer success.
What makes these applications so popular is also what makes them so difficult to troubleshoot. They’re built around a complex and interdependent ecosystem of microservices and APIs as well as Internet-dependent network infrastructure—all of which needs to work in harmony. To provide a positive digital experience for employees and customers alike, organizations need visibility into the end-to-end experience of their collaboration platforms, particularly the parts that traverse the Internet.
In this eBook, you’ll learn:
- About the key challenges IT teams face when monitoring the performance of collaboration apps
- Why legacy monitoring approaches can mask underlying problems
- Why timeliness is critical when solving collaboration app issues
- How to operationalize improvements using visibility at your organization
