Assuring Collaboration Experiences

The collaboration experience has evolved significantly. Initially, organizations adapted IT strategies for prolonged hybrid work. Some then attempted to enforce office returns. Now, a new phase of maturity is emerging. In this new era, many companies still manage costly and fragmented platforms for call control, contact centers, and videoconferencing. This situation has increased interest in migrating these systems to the cloud for a unified user experience.

This solution brief examines how organizations enable a productive and reliably connected workforce, providing seamless customer experiences across various channels. As they migrate to cloud-based calling and contact center solutions and reimagine workspaces with Webex video devices, ThousandEyes plays a crucial role in assuring the digital user experience.

The collaboration experience has evolved significantly. Initially, organizations adapted IT strategies for prolonged hybrid work. Some then attempted to enforce office returns. Now, a new phase of maturity is emerging. In this new era, many companies still manage costly and fragmented platforms for call control, contact centers, and videoconferencing. This situation has increased interest in migrating these systems to the cloud for a unified user experience.

This solution brief examines how organizations enable a productive and reliably connected workforce, providing seamless customer experiences across various channels. As they migrate to cloud-based calling and contact center solutions and reimagine workspaces with Webex video devices, ThousandEyes plays a crucial role in assuring the digital user experience.